Support

At Orbis Lighting we are always glad to help. We are dedicated to the full satisfaction of our customers and we strive to do everything we can to help with any problems or queries. Our support team is available every work day between 9:00 and 17:00.

We are very proud of all our positive feedback and reviews, but we are constantly looking for ways to improve our customer's experience at Orbis Lighting. So if have any feedback or suggestions, or you simply want to share your opinion with us, please feel free to contact us via our Contact page.

Frequently Asked Questions

1. What can I do if I have not received my order?

You should receive your order within 3-7 work days after you have purchased it online. If this is not the case there might be a delay with the delivery. We strive to keep our customers up to date on the delivery of their orders and we will contact you as soon as we know there might be a delay. If you have not heard from us or received your order within the 7 days, please contact us via the contact page and we shall contact the delivery courier and resolve the problem for you.

2. Can I change my order if I made a mistake or changed my mind?

If you made a mistake with your purchase please contact us as soon as possible. We might be able to undo the order and give you the refund straight away. For received items, you may return the product within 30 days for a refund. The product must be in new, uninstalled and original packaging. Within 30 days after inspecting the returned item your refund credit will be issued by Orbis Lighting. You are however responsible for the return shipping costs. Any expedited shipping charges you paid on the original order are non-refundable. You can view the exceptions on the Returns page.

3. I have received the wrong product or I am missing certain goods. What can I do?

If this occurs, please do not hesitate to contact us. We can check the order for you and resolve the problem.

If you have received a product that is not working, you may return the product within 30 days for a refund. As soon as we receive the item and it has been tested we will either send you a refund or send a replacement.

4. Do your lights include bulbs?

Some of our products include lightbulbs, but most do not. Your lights will mostly not come with light sources because light bulbs are very fragile and there is a great risk of them breaking during delivery.

5. Is there a proper way of cleaning my purchased item?

When you clean your fixture, make sure electric current is turned off.
Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.
Wood components may be polished with a fine furniture polish, taking care to avoid getting the polish on the metal surfaces.
Never wash glass shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap. Wash glass with a soft cloth, rinse and wipe dry.

6. Can my purchased item be installed?

We do not provide installment services. If you need help installing any lighting product, we recommend you contact a local licensed contractor or electrician.

7. Is my information kept safe and private?

Your information is always kept secure within Orbis Lighting. We receive and store any information you enter on our Web site or give us in any other way with the exception of your credit card numbers. We use the information that you provide for such purposes as responding to your requests, customizing future visits for you and communicating with you. We use your contact information for purposes of administering our warranty program, or announcements and other information related to your purchase. If you have more questions concerning the privacy of the given information, please visit the Privacy Policy page or contact us via the contact page.